This is a collection of frequently asked questions.
If you cannot solve the problem, please contact us by email.
Click here for inquiries.

★ No reply to inquiry ★
If you do not receive a reply from Asian Cosmetics Online even one week after your inquiry,
We apologize for the inconvenience, but please contact Asiancosmeonline@yo-sachiko.com again.
Also, please check the email reception permission settings from [info@asiancosme.online] and [asiancosmeonline@yo-sachiko.com] once again.

* Please check your junk mail folder just in case.
Emails from Asian Cosmetics Online may end up in your junk email folder.
* There have been cases where we cannot reply to inquiries.
Please consider using a webmail address (gmail.com, etc.).

★ I don't know what item to use ★
At Asian Cosmetics Online, we would like to accurately introduce items that respond to your concerns.
We have a concierge service.
Please let us know by entering [Concierge request] together with your name and e-mail address.

If you do not receive a reply from Asian Cosmetics Online within a week after making an inquiry,
We apologize for the inconvenience.
Please contact ASCIIcosmeonline@yo-sachiko.com .

★ How soon will the item arrive after shipping? ★
[Regular flight]
It will arrive in about 7 to 14 days after shipping.

[Premium service flights]
It will arrive in about 3-9 days after shipping.

Delivery may be delayed more than usual during the busy season of mail such as Christmas and New Year holidays.
Please contact us if the item does not arrive within 7 days of the expected arrival date even though it is out of the busy season.
You can see the holidays and holidays of the shipping source Hong Kong here .
In addition, it may take some time for high-priced items to be inspected unannounced at the time of customs clearance due to personal import.

★ I haven't received the item ★
Have you received the [Ship your order] email?
After shipping your order, we will send you a [shipped] email with your postal tracking number.
If you do not receive the item within 7 days of the expected arrival date, please contact us.
Before contacting us, please check if you have received the out-of-office notification.
Please consider contacting the nearest post office with a postal tracking number.

In addition, the [shipped the ordered product] email is
This is different from the [Thank you for your order] email that is delivered immediately after you place your order.

★ I want to correct my membership registration information ★
To check / correct member registration information
After logging in, you can check and make corrections here (MY account page).
You cannot change your email address from the MY account page.
If you wish to change your e-mail address, please register a new account.

If you would like to delete the member registration information, please contact us from here (inquiry) with your name and registered e-mail address and the text "Request to delete member registration information".
Even if there are multiple member registrations due to the change of e-mail address,
Please contact us with the e-mail address for which you want to delete the member registration information.

Within one week after contacting us, we will cancel your membership and delete your registration information.